Technical Support

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Job Title: Technical Support - Meta Business Manager
Location: Remote
Type: Part-Time (flexible schedule)

About Us:
Open Office Freelancing is a dynamic and fast-growing virtual agency that supports clients across various industries. We're passionate about helping businesses grow through innovative marketing strategies and effective online presence. We’re looking for a sharp and resourceful Technical Support VA to join our team! 

Job Overview:
As a Technical Support VA, you will focus on supporting clients with Meta Business Manager – helping them onboard smoothly and troubleshoot issues as they arise. You’ll work closely with clients via Google Meet, sharing screens to walk them through processes, solve problems, and ensure they’re set up for success. 

Key Responsibilities:

• Support clients with Meta Business Manager navigation and setup  
• Conduct live screen-sharing sessions via Google Meet during onboarding and ad hoc troubleshooting  
• Learn the Meta Business Suite inside and out to offer expert guidance  
• Document processes and common issues for internal reference  
• Maintain clear and professional communication with clients
   

Qualifications:

• Fast learner and tech-savvy problem solver  
• Confident leading screen-sharing sessions and guiding clients live  
• Excellent communication skills in English (verbal and written)  
• Able to work independently, calmly, and efficiently under pressure 
• Experienced in Technical Support is required 
• Familiarity with Meta Business Manager is a plus, but not required if you're willing to learn and adapt quickly
   

Bonus Points:

• Prior experience supporting clients with Meta Ads
• Familiarity with basic troubleshooting for ad account setup or permissions
• Background in client onboarding or virtual assistance
   

Perks:

• Supportive and Collaborative remote team culture
• Opportunities for growth and skills development
• Involvement in diverse projects with clients from different industries
   

How to Apply:
If you’re a problem solver, detail-oriented, client-focused, and ready to provide hands-on support, we’d love to hear from you! Please send your resume, portfolio (if available), and a short cover letter on the form beside this.